Our commitment to quality and service means we
are able to offer our growing client base one of the
largest ranges of hard landscaping services in the
region. Our expertise spans everything from roads,
footpaths and car parks to bridge work, industrial
and town centre and housing developments.
Our Commitment to QualityReview and Renew
We are Quality Assured to ISO 9001
standard. The management processes detailed
within our documented systems are integral to the
company’s philosophy of continuous improvement,
customer service and best value. We also take our
responsibilities under the Considerate Contractor
Scheme seriously and are actively pursuing Investors
in People accreditation.
Specific Management Procedures document how
the works are prepared, planned, assessed for risk,
issued to site staff and monitored against delivery
Application of these processes, combined with
regular review of the data derived from the related
management systems, provides both the foundation
for the successful delivery of all of the company’s day
to day activities and identifies where improvements
can be achieved.
Similarly, operational procedures detailing how
specific site based tasks are to be carried out by our
operatives are available within the welfare/site office
facilities provided on site. Application, monitoring and
enforcement of these procedures are administered
on site by the Project Manager/Site Engineer
appropriate to the scale of works being carried out.
Modifications/improvements to these documented
procedures are formally notified to operatives via
on-site briefings/tool box talks delivered by a
member of our training team.
The management team at documented bi-annual
review meetings, review the effectiveness of these
procedures and all necessary corrective actions
Customer satisfaction is crucial to the ongoing
development of our company and our relationship
with our clients. The system incorporates an effective
complaints procedure including satisfaction surveys
that facilitate continuous improvement and protects
the customer and clients interests. All complaints
are recorded and attended to, where appropriate,
via immediate action on site. In cases where this is
not possible or where a formal written complaint is
received, the QA manager will conduct and record
a thorough investigation of the complaint and deal
with it in person. A complete report of the incident
will be documented in the system for further review.
Howsoever a complaint that is resolved to a formal
close out of all complaints is subject to sign off by
the QA manager.